Our work is only possible because of you — our supporters. Without your loyal support, we would not be able to support thousands of people in the drylands of Africa to grow trees, food, and incomes.
Tree Aid is committed to fundraising and communicating with you in an honest and ethical way, consistent with our values. You can find out more by reading our supporter promise below.
We will continue to send quarterly updates and occasional appeals to existing supporters by post and occasional telephone calls once or twice a year (providing the number isn’t registered with the Telephone Preference Service).
We believe this is necessary to ensure supporters are updated about how their donations are making a difference, and to raise additional donations for Tree Aid to continue our vital work. We believe supporters are happy to receive these updates by post and telephone, and that using their personal information in this way is in line with supporters’ expectations.
We always strive for best practice in our fundraising and communications and adhere to our legal obligations, including the General Data Protection Regulation, the Privacy and Electronic Communications Regulations 2003 and the Telephone Preference Service. We adhere to the regulations set by the Fundraising Regulator who actively regulates charities carrying out fundraising activities.
If you change your mind about how you’d like to be contacted, or you wish to opt-out of communications from us, please contact our supporters team.
Get in touch at 0117 909 6363, email us at firstname.lastname@example.org or write to us at Freepost Tree Aid.
We welcome and value your feedback on any aspect of our work. Please get in touch with our supporters team on 0117 909 6363 or email us at email@example.com.
We report annually on the complaints made to Tree Aid. In 2019/20, we received five complaints.
Supporters can also use the Fundraising Preference Service (here) to opt-out of communications from us.
At Tree Aid we incorporate the following values throughout our work:
It is extremely important to us that you are happy with the way we fundraise from you, the way we treat you, the way we communicate with you and how we use the personal data you have given us.
Tree Aid has supported over 1.8 million people and grown almost 22 million trees. We couldn’t have done this without the loyal and generous support of donors like you. We are truly grateful for this.
If you have further questions about your support or fundraising activities, please get in touch with our supporters team. They will be happy to help. You can reach them on 0117 909 6363 or firstname.lastname@example.org.