At Tree Aid, we rely on the generosity and commitment of our supporters to carry out our vital work of protecting the environment and helping people lift themselves out of poverty. That is why we want to be completely transparent about the information we hold on you and the way we handle it.
Your privacy and security is important to us and we promise to protect all personal data you share with us.
Tree Aid’s vision is of thriving, sustainable communities across the drylands of Africa. We help people unlock the potential of trees to reduce poverty and protect the environment.
Tree Aid is a registered charity and a company limited by guarantee , incorporated in England.
Registered office: Tree Aid, Brunswick Court, Brunswick Square, Bristol, BS2 8PE.
Registered charity no: 1135156. Company registration no: 03779545.
Tree Aid is also registered in our 5 countries of operation: Burkina Faso, Ethiopia, Ghana, Mali and Niger.
Tree Aid is registered with the Charity Commission, the Fundraising Regulator and is required to adhere to the Code of Fundraising Practice and the Fundraising Promise. The Code requires charities to follow legal guidelines and be open, honest and respectful in its communications at all times.
If you would like to make an enquiry about data protection, request or update the information we hold about you, request or opt out of receiving marketing communications from us or change the way we process your information, you can let our Supporters Team know by:
Write to us: Tree Aid, Brunswick Court, Brunswick Square, Bristol, BS2 8PE
Phone us: 0117 909 6363
Email us: firstname.lastname@example.org
We collect information for many reasons, including:
The law on data protection sets out a number of reasons that permits us to collect and process your personal data:
We may, on occasion and only with your permission, improve the quality and accuracy of the information you have provided by checking it against external data lists. For example, your data may be matched against telephone or address lists to ensure we have the correct contact details for you. This helps us ensure our records are fully up-to-date and helps us avoid misdirecting our communications. We will only do this if we have your consent.
We will hold your personal information on our systems for as long as it is necessary for the relevant activity, for example to comply with HMRC rules we will keep a record of donations that are eligible for Gift Aid for at least seven years.
If you request that we stop sending you fundraising materials we will need to keep a record of your contact details and appropriate information to enable us to comply with your request not to be contacted by us.
Legacy income is vital to Tree Aid. We may keep data you provide to us for up to 80 years after the end of your support to enable us to carry out legacy administration and communicate effectively with the families of those supporters that leave us a gift in their Will. This also enables us to identify and analyse the source of legacy income we receive.
We will ensure that, 10 years after the end of a relationship with a supporter, we only retain the minimum amount of data that is necessary in order for us to identify a reactivating supporter or legacy giver.
We will never sell your data. We will only share your data with carefully selected partners who do work for us and have guaranteed to keep your details confidential and secure. This will include organisations that send mail, process financial transactions, contact supporters or enquirers on our behalf for fundraising or administrative purposes.
We also send Gift Aid data to HMRC. We will only pass personal data to these organisations if they have signed a contract that requires them to:
We ensure that there are appropriate technical and organisational security measures in place to protect your personal details in accordance with current data protection legislation. This means:
We always strive for best practice in our fundraising and communications and adhere to our legal obligations, including the General Data Protection Regulation, the Privacy and Electronic Communications Regulations 2003, Fundraising Preference Service and the Telephone Preference Service. We adhere to the regulations set by the Fundraising Regulator who actively regulates charities carrying out fundraising activities.
We collect information from anyone who applies to work or volunteer at Tree Aid. We only use this information for our recruitment or employment purposes.
When you apply to work or volunteer at Tree Aid we will ask for information about you and your work history to understand how your skills and past experience matches the requirements of a role. There are two circumstances where we might disclose details outside of Tree Aid as we process your application:
The personal data you provide as part of the recruitment process will be held and processed for the purpose of the application only and kept securely on our system during the recruitment process and up to 6 months after. After that, unless you agree otherwise, it will be deleted from our system.
You should know that we always keep anonymous statistical information about applicants to develop our recruitment processes and for equality and diversity monitoring, but this does not contain any information that could be used to identify individual job applicants.
If you begin employment with us, we will put together a staff file, which will contain your information. We keep this information in this file secure and will only use it for matters that apply directly to your employment with Tree Aid.
We provide all of our employees with our data protection policy, which explains exactly how we process their data as an employee.
If you would like further information about how we use your information when you apply for a role at Tree Aid, please email email@example.com.
You have the right to change the way we use your data at any time or ask to us to stop using it. You can also request to see the information we hold about you and ask us to correct or delete it. On occasions we may search for publicly available information about our supporters to help us focus future communications and fundraising asks. You can opt out of this at any time.
To change your mind about how you would like to be contacted or for any other enquiry relating to the personal information we hold about you, please write to Supporters & Fundraising Team, Tree Aid, Brunswick Court, Brunswick Square, Bristol, BS2 8PE, email firstname.lastname@example.org or you can call us on 0117 909 6363.
Please note, it may take up to six weeks for your request to take effect as we update our systems accordingly.
Supporters can also use the Fundraising Preference Service to opt out of any communications from Tree Aid.
We report annually on the complaints made to Tree Aid. In 2019-20, we received 6 complaints.